Appointments are 10 minutes (if you feel you need longer to discuss your problems please tell the staff when you are making your appointment).
We reserve a small number of 5 minute appointments for emergencies on the day to assess our patients. These are not released until the day, so we have the appointments to deal with for urgent problems.
Urgent requests to see a doctor will not necessarily be with the doctor you are registered with. If you need to cancel your appointment, please give us as much notice as possible.
Extended Access Surgeries
GP & Nurse appointments are now available in your area evenings and weekends. This service is for routine appointments only. Please ask at reception for further details.
Consultations are strictly by appointment and will be offered at a 'local area hub' between 18:30pm - 20:00pm Mon-Friday and 08:30am - 12:30pm Saturday. Sunday and bank holidays appointments are available through a single site in central Shrewsbury between 08:30am - 12:30pm. Please refer to the patient leaflet to find out more saved under our 'services' tab.
Occasionally we may have to substitute a different doctor from the one you may have been expecting to see. This may be another partner from Prees or Wem surgery or a locum doctor. It may be unavoidable for various reasons including holiday, sickness, emergency or essential training. Locums provide a valuable service and are as well-trained and qualified as the partners. They have to meet stringent standards to be allowed to practice within the Shropshire PCT area so please be assured you will receive the highest possible standard of attention.
Not every health problem requires that you see a GP face to face. It is for this reason that we make available a number of telephone consultations where you can discuss your health question, concern or request. Please contact the surgery to arrange a telephone consultation.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.